Core principle for digital products
MOTIF REVUE sells digital products that may be delivered immediately. Once a file has been accessed or downloaded it cannot be returned like a physical product, so refunds are generally not provided for a change of mind, subjective dislike or choosing the wrong style.
When a refund may be requested
- A duplicated charge for the same order or product
- A corrupted file that MOTIF REVUE cannot replace with a usable file
- A material difference between the delivered file and its product description
- A delivery failure that cannot be resolved within a reasonable time
- An unauthorised transaction
Information required
To let us verify the request, provide the following and do not send complete card details through the enquiry form:
- Order Number
- Email used for the purchase
- Pattern ID
- A description of the problem and any necessary error screenshot
Timing and handling
Please contact us within 7 days of discovering the issue. We may first restore download access, provide a replacement file or verify the payment record. An eligible refund will be handled through the applicable payment provider, and bank or provider processing times may vary.
Mandatory rights
Nothing in this policy limits mandatory consumer rights under applicable law.
Submit a refund issue
Email hello@motifrevue.com and include the Order Number, Email, Pattern ID and a clear description of the issue.
EMAIL hello@motifrevue.com