I paid but did not receive the files
Check the email used for purchase, the spam folder and the order-delivery link. Files open only after server-side payment confirmation. If access still fails, email hello@motifrevue.com and provide the Order Number, Email and Pattern ID.
I used all download attempts
Download permissions use a reasonable limit so production files do not remain publicly accessible. If network, browser or device trouble used the available attempts, the studio can restore access after verifying the order.
Can I change the colours?
The Standard licence permits reasonable colour adjustments needed for production. For substantial recolouring, a collection palette or a new studio-prepared file, submit the project requirements first.
Can I buy exclusivity?
Yes. Exclusive scope must be agreed by category, territory or term and is reviewed through an Exclusive Enquiry. It is not completed through an ordinary digital-product checkout.
START AN EXCLUSIVE ENQUIRYCan I request custom work?
Yes. Submit the direction, product category, intended use and timing. Custom work is handled as a separate project with a written scope and is not automatically purchased through an ordinary digital-product checkout.
When will the studio reply?
Routine support and enquiries are usually answered within 2 business days. Exclusive scopes, complex production questions or third-party payment verification may take longer.
Still need help?
Email hello@motifrevue.com with the Order Number, purchasing Email, Pattern ID and a description of the issue. Do not send passwords or complete card details.
EMAIL hello@motifrevue.com